Social media policy

Montefarmaco OTC S.p.A. aims to improve communication with its customers and stakeholders by using social media for specific services and products, complementing existing channels such as the organisation’s official website. You can find our official company profile at:
  1. https://www.facebook.com/Lactoflorene/
  2. https://www.instagram.com/lactoflorene_official/
  3. https://www.linkedin.com/company/montefarmaco-otc-spa/
  4. https://www.youtube.com/channel/UCyEE-zRdioqeMdhn7L37ADQ
Any other accounts claiming to represent us are not officially managed by Montefarmaco OTC S.p.A.
Our official social media accounts serve to:
  1. announce and promote new products;
  2. engage with users through posts, comments to posts, and responses to enquiries, feedback, and suggestions.
Montefarmaco OTC S.p.A. uses its own content or content for which it has obtained rights, including multimedia such as photos and videos. Montefarmaco OTC S.p.A. manages its official accounts directly.
All user contributions, whether written posts or audio/video recordings, must be identifiable. These represent individual opinions, not those of Montefarmaco OTC S.p.A. The company is not responsible for the accuracy or reliability of content posted on its official pages by users or other legal entities.

Montefarmaco OTC S.p.A. pre-screens uploaded content and will remove or not publish posts that:
  1. discriminate against or offend individuals or groups or category based on gender, race, language, ethnicity, religion, political views, personal circumstances, social status, sexual orientation, or age;
  2. contain images of minors;
  3. discriminate against or offend other users (whether involved in the discussion or not), entities, associations, organisations, or companies, or infringe on third-party rights;
  4. use inappropriate, vulgar, offensive language, or have a threatening tone and violate standards of public decency;
  5. include obscene, pornographic or child-pornographic material, or anything that offends public morals and sensibilities;
  6. spread misleading or alarmist information;
  7. share personal data about others that could damage their reputation or cause harm;
  8. contain “special categories of personal data” relating to others, as defined by current data protection legislation (Regulation (EU) 2016/679);
  9. contain illegal topics or incite illegal acts and breach copyright;
  10. advertise or promote profit-making activities;
  11. contain political or propaganda content, or spam;
  12. are off-topic, repetitive or disruptive.
If a user repeatedly violates these moderation rules, and, in more serious cases, even just once, Montefarmaco OTC S.p.A. reserves the right to report the incident to the platform and - if necessary - to the appropriate law enforcement authorities.

Information notice pursuant to Article 13 of Regulation (EU) 2016/679

As the Data Controller, Montefarmaco OTC S.p.A. will process personal data provided on its social media platforms solely to respond to comments, queries, or observations, primarily within the context of the official page. To exercise your data protection rights, please contact Montefarmaco OTC S.p.A. at Via IV Novembre, 92 - 20021 Bollate (MI) - Italy. For information on how social media platforms and their data controllers process your data, please refer to their respective privacy policies.